Frequently Asked Questions

Frequently Asked Questions

Can I keep the You Crate?

No, crates are reusable, returnable to R+L Carriers and property of You Crate.


What is a Bill of Lading, or BOL?

A legal binding document created by a freight shipping company or customer that recognizes specific goods received and loaded for transporting to a location. The BOL lists origin and destination information, Terms and Conditions, payment information and more.


How far in advance should I order my container?

24-72 hour notice is required on bookings for Direct points and additional days are required for non-Direct points.


How do I track my shipment?

You can track your order at Click on Shipment Tracing and enter your tracking number.


How do I assemble my crate?

Assembling a crate, easy, fast and simple— a flathead screwdriver used as a pry bar is required to remove clamps, no screws needed. Watch our video on How to Assemble a You Crate here.


Does You Crate ® offer liability coverage?

You Crate does offer liability coverage: Please call You Crate at 877-558-2580 or email for more information.


What payment options are offered?

  • Certified Check
  • Money Order
  • Credit Card (Visa, MasterCard, and American Express. We do not take Discover.)
  • Invoice commercial accounts only with credit approval.

If an R+L Carriers chargeable account is in place we can charge that company account, however your R+L discount will not apply on You Crate moves.


How many days do we have to pack and unpack the container?

You Crate does allow 2-3 days for packing and unpacking of the containers.


Does You Crate offer a driver wait program?

You Crate does offer a driver wait program on single shipment items (at the discretion of Driver/Dispatcher). Our drivers are in no way permitted to pack the containers or crates. You Crate is a self-packaging and crating company and the actual packing is the responsibility of the shipper. The driver will WAIT if the product is available to pack immediately when he arrives. No longer than 15 minutes.


What is You Crate’s cancellation policy?

If your order is cancelled within 48 hours of the empty crate delivery, you will be charged a $100 fee.


Do you provide White Glove service?

Yes. Commercial accounts only. Please contact our You Crate for more details.